Our lists
Customer complaints
The Commission publishes reports on the number of customer complaints received in relation to the Commission itself or its employees. The reports also provide the number of complaints received which were outside of the Commission's jurisdiction.
Information held in registers required by legislation and other lists and registers relating to the functions of the Commission.
Learn more about the Commission's complaints process.
Commission complaints reports
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Annual complaints report 2023–24 (pdf, 186.98 KB)LAST UPDATED: 2 Apr 2026
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Quarterly complaints report 2024 Q2 (pdf, 140.05 KB)LAST UPDATED: 2 Apr 2026
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Quarterly complaints report 2024 Q1 (pdf, 182.05 KB)LAST UPDATED: 2 Apr 2026
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Annual complaints report 2022–23 (pdf, 251.27 KB)LAST UPDATED: 2 Apr 2026
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Quarterly complaints report 2023 Q4 (pdf, 181.66 KB)LAST UPDATED: 2 Apr 2026
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Annual complaints report 2021–22 (pdf, 250.46 KB)LAST UPDATED: 2 Apr 2026
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Annual complaints report 2020–21 (pdf, 180.44 KB)LAST UPDATED: 2 Apr 2026
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Annual complaints report 2019–20 (pdf, 180.67 KB)LAST UPDATED: 2 Apr 2026
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Annual complaints report 2018–19 (pdf, 117.68 KB)LAST UPDATED: 2 Apr 2026
Gifts and benefits
The gifts and benefits register shows gifts and benefits valued at more than $150 that have been given and received by the Commission and its employees. This may include multiple gifts or benefits, where their total value exceeds $150 in a financial year. The register is updated each quarter.
External Gifts and Benefits Register
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External Gifts and Benefits Register 2023–24 Q1 (pdf, 204.63 KB)LAST UPDATED: 2 Apr 2026
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External Gifts and Benefits Register 2022–23 Q1 (pdf, 213.35 KB)LAST UPDATED: 2 Apr 2026
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External Gifts and Benefits Register 2022–23 Q2 (pdf, 156.85 KB)LAST UPDATED: 2 Apr 2026
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External Gifts and Benefits Register 2022–23 Q3 (pdf, 155.47 KB)LAST UPDATED: 2 Apr 2026
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External Gifts and Benefits Register 2021–22 Q1 (pdf, 153.35 KB)LAST UPDATED: 2 Apr 2026
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External Gifts and Benefits Register 2021–22 Q2 (pdf, 152.29 KB)LAST UPDATED: 2 Apr 2026
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External Gifts and Benefits Register 2021–22 Q3 (pdf, 155.54 KB)LAST UPDATED: 2 Apr 2026
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External Gifts and Benefits Register 2021–22 Q4 (pdf, 170.05 KB)LAST UPDATED: 2 Apr 2026
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External Gifts and Benefits Register 2020–21 Q1 (pdf, 451.04 KB)LAST UPDATED: 2 Apr 2026
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External Gifts and Benefits Register 2020–21 Q2 (pdf, 149.91 KB)LAST UPDATED: 2 Apr 2026
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External Gifts and Benefits Register 2020–21 Q3 (pdf, 155.28 KB)LAST UPDATED: 2 Apr 2026
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External Gifts and Benefits Register 2020–21 Q4 (pdf, 155.51 KB)LAST UPDATED: 2 Apr 2026
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