Complaints

We are committed to effective client complaints management.

If you have a complaint about the Queensland Family and Child Commission, an employee, the Principal Commissioner or the Commissioner, you are welcome to contact us.

We recommend you put your complaint in writing (either via post or email) and include the following so we can effectively and quickly respond to your complaint. Please include:

• your contact information
• what program, team or employee your complaint relates to
• the details of your complaint
• what action you would like us to take.

For information about how we handle complaints, please see our Complaints management system.

If you have a complaint about a government agency or service other than the Queensland Family and Child Commission, please make your complaint with the department that provided the service. If the issue cannot be resolved with the department, we recommend you contact the Queensland Ombudsman.