Your privacy
We are committed to protecting your privacy. We understand visitors and users of the website are concerned about their privacy and the confidentiality and security of any information that may be provided to us.
As a Queensland public sector agency, the Commission is required to comply with the Queensland Privacy Principles (QPPs) contained in the Information Privacy Act 2009 (the IP Act). The QPPs set out how personal information must be collected, used, disclosed, stored, and managed in the Queensland public sector. The Commission collects, uses, stores, and manages your personal information carefully and in accordance with the provisions of the Act and QPPs.
Collection of personal information
Unless you specifically tell us, we will not know who you are when you access our website, call us to ask a question, or interact with us anonymously.
If you choose to give us your personal information (such as your name, address, date of birth, mobile number, or email address) in your interaction with us, that classifies as collecting your personal information under the provisions of the IP Act.
Any personal information you provide to us will be used for the purpose specified at the time it is collected and will otherwise be managed in accordance with the IP Act.
Security
We take all reasonable steps to protect your personal information from loss, misuse and unauthorised disclosure, in accordance with the IP Act.
Click here to see our Information security policy.
Our website does not provide open access facilities for securely transmitting information across the Internet. There can be risks with transmitting information across the Internet every time you visit a website.
We take responsibility for keeping your personal information safe by having robust polices, procedures and systems in place to minimise the likelihood of your personal information being misused or disclosed without authorisation.
Our website may contain links to non-Queensland Government websites. The Commission is not responsible for the privacy or security practices or the content of such websites.
Mandatory Notification of Data Breach (MNDB) scheme
The Information Privacy and Other Legislation Amendment Act 2023 (IPOLA Act) makes significant changes to the Information Privacy Act 2009 and the Right to Information Act 2009. The majority of the IPOLA Act reforms commenced on 1 July 2025, with further reforms relating to local governments commenced on 1 July 2026.
The MNDB scheme requires government agencies to respond promptly to suspected eligible data breaches by taking reasonable steps to contain the breach and mitigate harms, and to conduct timely assessments. The scheme requires an agency to publish a Data breach policy, establish a Register, and to notify the Office of the Information Commissioner and particular individuals of eligible data breaches. Click here to see our Data breach policy.
The Commission is required to publish eligible data breach information under the Information Privacy Act 2009. If an eligible data breach occurs, it will be published on this page.
If there is no information here, it means that there are currently no eligible data breaches requiring notification.
Access to your personal information
The IP Act gives you the right to access and amend your personal information that may be held by the Commission.
If you have any queries about your personal information which you believe may be held by the Commission, please contact our Right to Information and Information Privacy Officer.
Cookies
This website uses cookies to collect information about our visitors and to track advertising campaign data. A 'cookie' is a small file that is sent to your computer when you visit our website. When you visit our website again, the cookie provides us with information about your interactions within our website. Cookies may store user preferences and other information. You can set your browser to refuse cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.
Website and intranet
We use Google Analytics (including display advertising features) on our website to gather anonymous information about visitors to our website. When you visit our web pages, your browser automatically sends anonymous information to Google. Examples of the information include the web address of the page that you're visiting, your IP address and demographic information. Google may also use cookies.
We use this data to analyse the pages that are visited, to improve your experience and make sure our website is useful.
If you don’t want your data collected in this way, you can opt out by adjusting your Ad Settings or installing the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics JavaScript running on websites to prohibit sending information to Google Analytics. This information will only be made available to the Commission.
Emails
As this is a Queensland Government website, email correspondence sent to this site will be treated as a public record and retained as required by the Public Records Act 2002 and other relevant regulations.
Your name and address details will not be added to a mailing list and we will not disclose these details to third parties without your consent, unless required by law or authorised to do so.
Email messages may be monitored by our internet service provider and authorised IT staff for purposes such as system troubleshooting and maintenance.
We will disclose your email details to the relevant authorities if necessary to protect the safety of the public or to protect the rights and property of the State of Queensland.
Social media
We use social media platforms. If you choose to post information on any of our social media platforms, you should be aware of the social media platforms Privacy Policy and Terms of Use.
Contributions you make on our social media platforms may be recorded for internal reporting and record keeping purposes.
Contact us
If you have any queries about our privacy practices, please contact our Right to Information and Information Privacy Officer.