What we do
We’re here to ensure Queensland’s children and young people are loved, respected and have their rights upheld.
We influence systemic change that improves the safety and wellbeing of Queensland’s children and their families. We do this by assessing the child protection system’s performance, collaborating for impact, and amplifying the voices of Queensland’s children and their families. We do this in six ways:
- We shape system performance in the best interests of children and their families by producing rigorous analysis and evidence-based advice.
- We advance the rights, safety and wellbeing of children by collaborating with organisations, entities and individuals.
- We increase opportunities for children and families to influence decisions that affect their lives.
- We support Aboriginal and Torres Strait Islander children to grow up strong in their identity, culture, and community, free from systemic racism and discrimination.
- We ensure Queensland organisations meet their obligations to safeguard children and prevent abuse through the strategic use of our regulatory powers.
- We exhibit excellence in governance, performance and organisational culture.
We are committed to:
- being a Child Safe Organisation
- ensuring the interests of Aboriginal and Torres Strait Islander peoples are adequately and appropriately represented
- advancing the rights of children and their families.
Under our legislation, we do not have the jurisdiction to investigate individual children’s and families’ circumstances.
If you have a reason to suspect a child in Queensland is experiencing harm, or is at risk of experiencing harm or being neglected, contact the Department of Families, Seniors, Disability Services and Child Safety' Child Safety Services Centres and talk to someone about your concerns:
- During normal business hours - contact the Regional Intake Service.
- After hours and on weekends - contact the Child Safety After Hours Service Centre on 1800 177 135. The service operates 24 hours a day, 7 days a week.
If you have a complaint about a child safety matter, contact the Queensland Ombudsman.
Statement on the rights of a child
The United Nations Convention on the Rights of the Child (UNCRC) is an international agreement on childhood. It includes 54 rights that every child is entitled to enjoy, regardless of their race, religion or abilities.
These rights are broad, touching almost every aspect of a child’s life, right from birth. Examples of child rights include the right to life, survival and development; the right to protection from violence abuse or neglect; the right to an education that meet their needs; the right to an upbringing or relationship with their parents; and the right to express their opinions and be listened to.
Children’s rights are at the core of everything we do.
We bring these rights to life by raising awareness of and advocating for the rights of children and young people in Queensland and holding governments accountable to upholding these rights. As a rights-based organisation, we do this by upholding the four core principals of the UNCRC:
- non-discrimination
- devotion to the best interests of the child
- the right to life, survival and development
- respect for the views of the child.
Last updated
11 August 2025