Contact us
Postal address
PO Box 15217
Brisbane City East QLD 4002
Phone and email
Phone: 07 3900 6000
International phone: +61 7 3900 6000
Media enquiries
Phone: 0423 565 108
Email: media@qfcc.qld.gov.au
We cannot investigate investigate complaints about decisions in child protection matters made by the Department of Families, Seniors, Disability Services and Child Safety, including individual children’s and families’ circumstances.
If you have a reason to suspect a child in Queensland is experiencing harm, or is at risk of experiencing harm or being neglected, contact the Department of Families, Seniors, Disability Services and Child Safety' Child Safety Services Centres and talk to someone about your concerns:
- During normal business hours - contact the Regional Intake Service.
- After hours and on weekends - contact the Child Safety After Hours Service Centre on 1800 177 135.
The service operates 24 hours a day, 7 days a week.
If you have a complaint about a child safety matter, contact the Queensland Ombudsman.
Complaints
We are committed to effective client complaints management. Lean more about our complaints process.
Right to Information
We are committed to providing access to information we hold. Read about our Right to Information processes.
Postal address
Senior Advisor, Legal and Ethics
Queensland Family and Child Commission
PO Box 15217
Brisbane City East QLD 4002
Personal information
We are collecting your personal information to respond to your inquiry or for the purpose of carrying out the Commission’s functions under the Child Safe Organisations Act 2024 (Qld). We may provide your information to corresponding bodies in accordance with the Commission’s functions.
The personal information you provide will only be used for the purposes for which it was collected. Personal information will be handled in accordance with the Child Safe Organisations Act 2024 and the Information Privacy Act 2009. If you do not provide the required information, we may not be able to fulfil that purpose.