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The Commission provides strategic oversight of the child protection system and helps to promote the safety, wellbeing and best interests of families, children and young people. We are not a service provider. If you need to find a service to help you, we’ve listed some here. 

If you have a reason to suspect a child in Queensland is experiencing harm, or is at risk of experiencing harm or being neglected, contact Child Safety Services and talk to someone about your concerns. Also visit oneplace to find support in your local area.

Other services who could assist you include:

The QFCC does not have the authority to investigate the specific circumstances of individual children and families.

The Department of Children, Youth Justice and Multicultural Affairs has the responsibility to ensure children and young people are safe and can investigate matters when someone makes a report that a child or young person has been significantly harmed or is at risk of significant harm.

Here are some other organisations that may be able to assist you:

Complaints 

We are committed to effective client complaints management.

If you have a complaint about the Queensland Family and Child Commission, an employee, the Principal Commissioner or the Commissioner, you are welcome to contact us.

We recommend you put your complaint in writing (either via post or email) and include the following so we can effectively and quickly respond to your complaint:

  • Your contact information
  • What program, team or employee your complaint relates to
  • The details of your complaint
  • What action you would like us to take

For information about how we handle complaints, please see our: Complaints Management System (PDF, 537KB), (DOCX, 340KB).

If you have a complaint about a government agency or service other than the Queensland Family and Child Commission, please make your complaint with the department that provided the service. If the issue cannot be resolved with the department, we recommend you contact the Queensland Ombudsman.

Contact us 

If you’d like to contact the Queensland Family and Child Commission, you can fill in the contact form at the bottom of this page, or use the details below.

Postal address 

PO Box 15217

Brisbane City East QLD 4002

Telephone

07 3900 6000 

International: +61 7 3900 6000

Fax

07 3900 6050

E-mail 

info@qfcc.qld.gov.au

Media enquiries from accredited media outlets or journalists

Phone

0434 683 265

Email

media@qfcc.qld.gov.au 

Right to information 

Our contact details for Right to Information inquiries are below. See more about Right to Information.

Postal address

Senior Advisor, Legal and Ethics

Queensland Family and Child Commission

PO Box 15217

Brisbane City East QLD 4002

Email 

rti@qfcc.qld.gov.au

Access to important research and publications held by the former Commission for Children and Young People and Child Guardian is available through the National Library of Australia PANDORA web archive.

Contact us

Personal information

The Queensland Family and Child Commission are collecting your personal information to respond to your inquiry. We will not give out your information to third parties.