The Commission provides strategic oversight of the child protection system and helps to promote the safety, wellbeing and best interests of families, children and young people. We are not a service provider. If you need to find a service to help you, we’ve listed some on Get help.
If you have a reason to suspect a child in Queensland is experiencing harm, or is at risk of experiencing harm or being neglected, contact Child Safety Services and talk to someone about your concerns.
Do you need local services? Visit www.oneplace.org.au to find support in your local area.
Other services you may be looking for:
- Foster Care Queensland
- CREATE Foundation
- Parentline – provides confidential counselling for parents. Phone Parentline on 1300 301 300, from 8am-10pm, 7 days a week for the cost of a local call.
- Family and Child Connect – is a free service to help you with the challenges of parenting.
Find more at Get help.
Other government agencies
Here are some other organisations that you may be looking for:
Complaints
We are committed to effective client complaints management.
If you have a complaint about the Queensland Family and Child Commission or one of our employees, or about the Principal Commissioner or the Commissioner, you are welcome to contact us on the details below.
We recommend you put your complaint in writing (either via post or email) and include the following so we can effectively and quickly respond to your complaint: • Your contact information • What program, team or employee your complaint relates to • The details of your complaint • What action you would like us to take
For information about how we handle complaints, please see our Complaints Management System (PDF, 537KB), (DOCX, 340KB).
If you have a complaint about a government agency or service other than the Queensland Family and Child Commission, please make your complaint with the department that provided the service. If the issue cannot be resolved with the department, we recommend you contact the Queensland Ombudsman.
Contact us
If you’d like to contact the Queensland Family and Child Commission, you can fill in the contact form at the bottom of this page, or use the details below.
Postal address
PO Box 15217
Brisbane City East QLD 4002
Telephone
07 3900 6000
International: +61 7 3900 6000
Fax
07 3900 6050
Media enquiries from accredited media outlets or journalists
Phone
0434 683 265
Right to information
Our contact details for Right to Information inquiries are below. See more about Right to Information.
Postal address
Senior Advisor, Legal and Ethics
Queensland Family and Child Commission
PO Box 15217
Brisbane City East QLD 4002
Access to important research and publications held by the former Commission for Children and Young People and Child Guardian is available through the National Library of Australia PANDORA web archive.