If you believe your child is in immediate danger or a life-threatening situation, call emergency services on triple zero – 000.
Under our legislation, we don’t investigate individual children’s and families’ circumstances. If you suspect a child in Queensland is experiencing harm or neglect, please contact the Department of Child Safety, Seniors and Disability Services.

Mental health Services

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Mental health services

In an emergency or a life-threatening situation, call emergency services on triple zero – 000

1300 MH CALL - 1300 642 255

Mental health access line

1300 MH CALL (1300 642 255) is a confidential mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders.

1300 MH CALL is available 24 hours a day, 7 days a week and will link to the caller’s nearest Queensland Public Mental Health service.

The 1300 MH CALL service:

  • is the main point of access into public mental health services
  • can provide support, information, advice and referral
  • can provide advice and information in a mental health emergency or crisis
  • is staffed by trained and experienced professional mental health clinicians
  • will provide a mental health triage and refer to acute care teams where appropriate.

13 HEALTH - 13 43 25 84

Phone 13 HEALTH (13 43 25 84) for 24 hour assessment, referral, advice, and hospital and community health centre contact details.

Find a mental health service

Find a health service in your local area using Find a mental health service or  Head to Health.

Online and phone support services

Alcohol and other drugs

  • Call the Alcohol and Drug Information Service (ADIS) on 1800 177 833 for information, advice, referral, intake, assessment and support 24 hours a day. They offer services for individuals, their family and friends, general practitioners, other health professionals and business and community groups.
  • Counselling online (drug and alcohol) 1800 888 236
  • Quitline 13 78 48


At risk of suicide

  • Lifeline 13 11 14
    24-hour national telephone crisis counselling service and online counselling
  • Suicide Call Back Service 1300 659 467
    24-hour national telephone counselling and online service for people 18 years and over
  • Kids Helpline 1800 55 1800
    Free confidential 24-hour telephone and online counselling for young people aged 5 to 25 years
  • Beyond Blue 1300 22 4636
    24-hour telephone support and online chat service with links to local services
  • e-headspace
    Online counselling for young people 12 to 25 years
  • Mindhealthconnect
    Website aggregates mental health resources and content from the leading health organisations

Bereaved by suicide

Community suicide prevention