If you believe your child is in immediate danger or a life-threatening situation, call emergency services on triple zero – 000.
Under our legislation, we don’t investigate individual children’s and families’ circumstances. If you suspect a child in Queensland is experiencing harm or neglect, please contact the Department of Child Safety, Seniors and Disability Services.

Residential Care Review

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Residential Care Review

Children and young people who cannot live safely with their parents require different kinds of care arrangements depending on their individual needs. Residential care is designed for teenagers whose needs mean they are unable to be in a home-based care type, including living with their relatives, kinship carers or foster carers.

In July 2023, the Queensland Government announced a review of Queensland’s residential care system. The review responds to the community’s, sector’s, and QFCC’s concerns about the increasing number of children and infants in this type of care and their life outcomes.

The Department of Child Safety, Seniors and Disability Services led the review, and QFCC Principal Commissioner Luke Twyford was asked to provide independent oversight and advice on the review’s outcomes.

The review included:

  • regional sector forums to hear directly from those in the system about the current challenges and opportunities
  • site inspections of the differing residential care models in operation in Queensland
  • a public survey
  • written submissions
  • statewide forums for sector members and children in the system with lived experience of residential care
  • a ministerial Roundtable
  • production of a Reform Roadmap outlining the critical actions that will be taken.  

The review included a range of opportunities for stakeholders and people with lived experience of residential care to engage, inform and shape the review and its deliverables.

The QFCC’s role in the review

The Principal Commissioner provided independent oversight of the review process and provided government with strategic, independent advice on how Queensland can improve outcomes and prevent harm to children and young people.

We published monthly reports detailing the progress of the review. You can find these at the bottom of this page.

We will complete an independent assessment of the effectiveness of the review findings and the Roadmap produced, and we will oversee the implementation of actions included in the Roadmap.

The Residential Care Roadmap

The department has released its Residential Care Roadmap, which outlines the actions needed to improve outcomes for young Queenslanders. The Roadmap is now with the Queensland Government for consideration.

The Roadmap follows an intensive, six-month review period, where we heard from hundreds of young people, frontline workers, sector representatives and policy-makers about residential care. The views, experiences and evidence gathered throughout the review process have informed the department’s actions detailed in the Roadmap.

The QFCC will oversee implementation of the actions in the Roadmap. Our oversight work will be detailed in our response to the Roadmap, which we will publish on this page. It is due for release soon.

View the department’s Residential Care Roadmap at Queensland Residential Care Systems Review - Department of Child Safety, Seniors and Disability Services (dcssds.qld.gov.au)

Too often, we forget or fail to acknowledge that young people in care are indisputably the experts of the Child Safety system.

As part of our role in overseeing the Queensland Review of Residential Care, we sponsored a forum to hear from young people with lived experience of residential care. The report, I was raised by a checklist, was developed to share the information gathered.