If you believe your child is in immediate danger or a life-threatening situation, call emergency services on triple zero – 000.
Under our legislation, we don’t investigate individual children’s and families’ circumstances. If you suspect a child in Queensland is experiencing harm or neglect, please contact the Department of Families, Seniors, Disability Services and Child Safety.

Resources

Skip to main content
On this page

Congratulations on taking steps to help build a safer Queensland for children and young people.

This page has links to resources that will help you embed the 10 Child Safe Standards and the Universal Principle into your organisation’s policies and practices, so that you can meet your obligations under the Child Safe Organisations Act 2024.  

Whether you are just beginning or have already made significant progress to becoming child safe, these resources can help you identify what you are doing well and highlight action needed to embed children’s safety and wellbeing into your policies, practices and culture.

More resources for the implementation of the Reportable Conduct Scheme will become available later this year.

Visit our Training hub for learning and development resources.

Guidelines and Self-Assessment Tool

Key documents

There are some key documents you may need as part of your work to become child safe.

This is not an exhaustive list, and you may need to develop other documents or resources to implement the Child Safe Standards. As with all aspects of implementation, there is no one-size-fits-all approach – the steps you will need to take will depend on the individual circumstances relevant to your business or organisation.

These documents provide a good foundation for you to build on.

Organisations that develop and embed Foundation Documents will be well-positioned to be compliant with the Universal Principle and Child Safe Standards. Foundation Documents are core policy/procedural resources that must be in place before further progress can be made in implementing the Universal Principle and Child Safe Standards. 

  • charter of commitment has been developed by the AHRC for the National Principles as a tool to support organisations create their own version.
  • The AHRC has developed a template outlining what an organisation’s Child Safety and Wellbeing Policy should contain.
  • The NSW Office of the Children’s Guardian has created a handbook to understand and develop a child safe policy
  • The AHRC has provided an example Code of Conduct to be used for Child Safe Organisations.
  • The NSW Office of the Children’s Guardian has developed both a guide and an editable template that reflects the AHRC resource.
  • The NSW Office of the Children’s Guardian has produced a set of templates and samples.

  • explains how you prioritise the safety of children and young people and will not tolerate child abuse and harm
  • affirms your commitment to listen to and empower children within the organisation
  • is displayed for public access in your physical and/or online environments.

charter of commitment has been developed by the AHRC for the National Principles as a tool to support organisations create their own version.

  • sets out how you prioritise the safety and wellbeing of children and take action to prevent harm
  • details how you have updated your policies and practices to reflect the Child Safe Standards and Universal Principle
  • defines acceptable and unacceptable interactions with children, relating to staff members, volunteers, other children and anyone who comes into contact with children while involved with your business or organisation
  • is publicly available or can be made available on request.

The AHRC has developed a template outlining what an organisation’s Child Safety and Wellbeing Policy should contain.

  • sets out expectations for behaviour of staff and volunteers with children and for promoting and maintaining children’s safety and wellbeing
  • lists acceptable and unacceptable behaviours with children
  • explains professional boundaries, ethical behaviour, expected standards of behaviour, and acceptable and unacceptable interactions
  • explains how your business or organisation will respond to breaches of your Code of Conduct
  • is publicly available or can be made available on request.

The AHRC has provided an example Code of Conduct to be used for Child Safe Organisations.

The NSW Office of the Children’s Guardian has developed both a guide and an editable template that reflects the AHRC resource.

  • is linked to a Code of Conduct
  • describes your complaints process in an accessible way that can be understood by everyone involved with your business or organisation, including children
  • is publicly available and promoted to everyone who interacts with your business or organisation
  • includes procedures for keeping families and carers informed and provides guidance on how to do this while complying with obligations regarding confidentiality and privacy
  • sets out approaches for dealing with different types of complaints including concerns, suspicions, disclosures and allegations of harm and breaches of the Code of Conduct
  • sets out actions to be taken when the complaint is about a worker
  • sets out the support and assistance provided to people who make a complaint
  • refers to relevant regulatory requirements applicable to the business or organisation
  • requires that all staff and volunteers cooperate with relevant external authorities, including police.

  • identifies, assesses and takes steps to minimise the opportunity for children to be harmed
  • focuses on preventing child harm, including child-to-child harm
  • considers increased risk with specific roles and activities and children with heightened vulnerability, for example, children with a disability
  • is outlined in policies and procedures and included in training for staff and volunteers
  • contains procedures for review.

Shareable resources

Help us spread the word by sharing these resources with your networks.

 

We welcome your support in promoting these resources among your networks so that we reach as many Queensland organisations as possible. You can find shareable resources for your communications channels below.

Guidelines and Self Assessment Tool - shareable toolkit

Child Safety Standards Flyer Access for Parents

Child Safety Standards Flyer Access for Organisations

Social media image 1

Social media image 2

Social media image 3

Banner 1

Banner 2

Last updated
4 July 2025