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When a child is missing

When a child is missing
Recommendation 28 Supplementary Review

In November 2015, the Premier requested the Queensland Family and Child Commission (QFCC) undertake a broad whole-of-government systems review into children missing from out-of-home care following the disappearance of Tiahleigh Palmer. The Premier asked two things when calling for this review:

  • could more have been done when concerns were first raised about Tiahleigh’s disappearance?
  • how can systems be improved to provide timely and appropriate information that is actioned responsively when critical incidents occur?

The review examined current legislative frameworks, policies and guidelines for key government agencies in sharing information and responding when a child in out-of-home care is missing or absent from their placement. 

The QFCC worked closely with government agencies including, the Queensland Police Service, the Department of Communities, Child Safety and Disability Services, the Department of Education and Training, Queensland Health, the Office of the Public Guardian and the Department of Science, Information Technology and Innovation. The QFCC also worked with non-government agencies throughout the review, specifically Bravehearts, CREATE Foundation, Foster Care Queensland, the Family Inclusion Network and the Queensland Aboriginal and Torres Strait Islander Child Protection Peak.   

The review contains 29 recommendations to achieve whole-of-government system improvements in responding to children missing from out-of-home care. The recommendations are designed to provide quality systems and improved responses through revised policies and procedures, a marked cultural shift across agencies, enhanced media campaigns and improved information sharing between agencies.

Work is underway to implement the recommendations.

Together, we can and will improve the way we respond to missing children.

For further information please contact us:

Ph: 07 3900 6000


Recommendation 28 Supplementary Review

Recommendation 28 of the When a child is missing report required the QFCC to review legislation, policies and procedures relating to information sharing to protect all children in regulated service environments.

Recommendation 28 Supplementary Review: A report on information sharing to enhance the safety of children in regulated home-based services makes 17 recommendations to improve information sharing and develop stronger safeguards for children in regulated home-based services.

The recommendations make changes to legislation, policies and procedures to:

  • increase visibility of home-based services to support regulation and monitoring    
  • improve information sharing between agencies about potential risks to children so that we can respond earlier 
  • strengthen processes for assessing the suitability of individuals who provide services to children from their home.

Work on implementing these recommendations is already underway.

Last modified: 
28 March 2018