If you believe your child is in immediate danger or a life-threatening situation, call emergency services on triple zero – 000.
Under our legislation, we don’t investigate individual children’s and families’ circumstances. If you suspect a child in Queensland is experiencing harm or neglect, please contact the Department of Children, Youth Justice and Multicultural Affairs.

Child missing out-of-home care

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When a child is missing from care

Following the disappearance and subsequent death of Tiahleigh Palmer in November 2015, the QFCC was asked to conduct a whole-of-government systems review to identify:

  • Could more have been done when concerns were first raised about Tiahleigh’s disappearance?
  • How can systems be improved to provide timely and appropriate information that is actioned responsively when critical incidents occur?

The report When a Child is Missing: Remembering Tialeigh - A report into Queensland's children missing from out-of-home care summarised the review’s findings and made 29 recommendations to achieve whole-of-government system improvements in responding to children missing from out-of-home care. The recommendations were designed to provide quality systems and improved responses through revised policies and procedures, a cultural shift across agencies, enhanced media campaigns and improved information sharing between agencies.

To learn more about when a child is missing from out-of-home care, the full report, post-implementation review and recommendation 28 supplementary review can be found below.

Post implementation review

In September 2019, the QFCC completed a post-implementation review of When a child is missing, working with the agencies who received recommendations from the original report.

The QFCC found all recommendations had been addressed. The Post-implementation review identifies some areas where additional work on process and practice would improve the lives of children living in residential care facilities.

Recommendation 28 Supplementary Review

Recommendation 28 of the When a Child is Missing report required the QFCC to conduct a supplementary review of information sharing in Queensland. Focusing on regulated home-based service environments, the Recommendation 28 - Supplementary Review report makes 17 recommendations to improve information sharing and develop stronger safeguards for children.

The recommendations suggest changes to legislation, policies and procedures to:

  • increase visibility of home-based services to support regulation and monitoring    
  • improve information sharing between agencies about potential risks to children so that we can respond earlier 
  • strengthen processes for assessing the suitability of individuals who provide services to children from their home.

As of July 2020, all recommendations have been implemented.