Knowledge and Resource Hub
05 August 2019

National Social Housing Survey 2018: Key results

This report from the AIHW presents key results from the 2018 National Social Housing Survey which examines tenants’ satisfaction with their social housing and how this has changed over time, and the differences between states and territories. The survey indicated that most tenants in social housing were satisfied with services from their housing provider. Nearly all tenants cited feeling more settled and being able to manage their rent better as benefits of living in social housing. Australia-wide, satisfaction is high (3 in 4 tenants are satisfied), but there are differences between housing programs and states and territories. The most important explanation for these differences is variation in the structural condition of dwellings between populations. Almost 4 in 10 social housing tenants report that their home is uncomfortable in the cold or heat.