This report from the NSW Inspector of Custodial Services evaluates how well the NSW Department of Justice promotes and facilitates contact between young people and their families and communities. The Inspector notes that the research evidence consistently shows the importance of family and community contact for young people in detention. It is an important protective factor which can reduce their sense of isolation while in custody, reduce symptoms of depression, and maintain emotional wellbeing. It is essential to their rehabilitation and has a role in supporting reintegration outcomes when a young person is released from custody. The report provides the findings of their inspection of two centres in NSW, discusses the challenges faced in providing contact for young people and makes 17 recommendations for improving contact.