Help with this website

To find out more about our website and its features, please select from the links below.

Find help information on:


Please contact us if you need further help.


This website contains various types of navigation which you can use to move through the site.

Utility navigation

The first level of navigation for all pages on this site is the utility navigation at the top right of each page. From here you can link to:

  • Contact us: contact information for the Queensland Family and Child Commission
  • Help: help on how to navigate and use the site (you are currently in the help section)
  • Search: enter keywords in the box at top right of the page to search for information on this website.

The Queensland Family and Child Commission name in the header will take you back to the home page when clicked.

Primary navigation

The next level of navigation is the primary navigation, which the hamburger icon at the top left of every page.

Each section contains related information. To view the contents of a section, click the selection to view a list of topics and select the information you require. To make the site more user friendly, we have also broken the content up for kids, families, professionals and corporate information. You can navigate the site using these links from the home page.

Secondary navigation

If a lot of information is contained within a section of the site, secondary navigation will be introduced. This secondary navigation will be specific to each section on the site, and will be found in the left-hand column of a content page.


Breadcrumbs offer further help with navigation. They provide you with context and a logical path to where the content sits on the site. Breadcrumbs allow you to link to any page along that path.


From the footer you can link to our legal notices and information on the access keys used on this site.

Logical tab order

This website has a logical tab order for navigating without a mouse. Use the tab key on your keyboard to move to the next link or field. Use shift-tab to move backwards, and the enter key to follow links and submit forms. Most browsers support these functions.

Entering a search term or search phrase in the search box (available in the top right corner of each page on the site) will return a list of corresponding web pages and documents available on the Queensland Family and Child Commission site.


Simple search

Most searches consist of a single word or list of words. For example:

  • Annual report
  • reports
  • "oneplace community services directory"

When you type these words into the search box you will get a list of results, with the most relevant content appearing higher in the list.

Things to note:

  • In general, search tries to find documents which contain all of the query words.
  • Searches are case-insensitive i.e. "New York" and "new york" will be treated the same.
  • By default Search will ignore very common stop words such as "the", "a", "of" etc. 
  • Use quote characters around your query words if you want to match the exact phrase e.g. "World Music".

Access keys

Access keys allow a user to bring focus to page elements using the keyboard. This feature may assist people with motor skill difficulties and can be convenience to all.

0: access key help1: Queensland Government website2: Queensland Family and Child Commission (home page)3: sitemap4: contact us5: search6: not in use7: not in use8: not in use9: not in use

PC / Windows: 'alt + the access key number' brings focus to the element. If a link, 'enter' will take the user to the linked destination.

Macintosh: 'control + the access key number' highlights the link, with 'return' taking the user to the destination page.

Viewing, saving and printing files

This page provides information on how to display, download, save and print documents and files linked to this website. This website may contain some or all of the following types of files:

  • Portable document format files (.pdf)
  • Microsoft Office files (.doc/.docx/.xls/.ppt)

Portable document format files (.pdf)

This website uses Adobe Acrobat PDF files to distribute electronic documents such as forms, brochures and other publications. Throughout this website, all PDF documents are marked with the text 'PDF' with the file size shown to help you estimate download time.To view and print a PDF file, you will need to have the Adobe Acrobat Reader software installed, which is available for free-of-charge from the Adobe website.

To view a PDF file:

  1. Select the link of the document that you want.
  2. The PDF document will load into the reader.

To save a PDF file for later viewing:

  1. Right-click the link for the document you want.
  2. Select Save target as … in Internet Explorer (or select Save link As… in Firefox).
  3. Select Save (make sure you note where you have saved it).
  4. Use the Adobe Acrobat Reader view and print the file.

To print a PDF file:

  1. Open the PDF you would like to print.
  2. Select File then Print.

Adobe also provides a free, web-based service for blind and vision-impaired users where any PDF document on the Internet can be converted to HTML. For further information, refer to online conversion tools for Adobe PDF documents.

Microsoft Office files (.doc/.xls/.ppt)

This website uses Microsoft Office files to distribute electronic documents such as forms, statistical data tables and presentations. Throughout this website, Microsoft Office files are marked with the text 'Excel', 'Word' or 'PowerPoint' with file sizes shown to help you estimate download time.

If you do not have Microsoft Office installed on your computer, you can download free viewers from the Microsoft website.

To download Office documents for later use or to edit:

  1. Right-click the link for the document you want.
  2. Select Save target as… in Internet Explorer (or select Save link As… in Firefox).
  3. Select Save (make sure you note where you have saved it).
  4. Use the appropriate Microsoft Office program to open, edit and/or print the file.