Customer complaints

The QFCC publishes an annual report on the number of customer complaints received in relation to the Commission itself or its employees. The report also provides the number of complaints received which were outside of the QFCC's jurisdiction.

Information held in registers required by legislation and other lists and registers relating to the functions of the QFCC.


Annual complaints report FY2020-2021 (PDF, 198.57 KB)


Annual complaints report FY2019-2020 (PDF, 198.85 KB)


QFCC Annual complaints report 2018-19.PDF (PDF, 115.91 KB)

Gifts and benefits

The gifts and benefits register shows gifts and benefits valued at more than $150 that have been given and received by the QFCC and its employees. This may include multiple gifts or benefits, where their total value exceeds $150 in a financial year. The register is updated each quarter.


2021-2022 Q3 - External Gifts and Benefits Register (PDF, 160.44 KB)
2021-2022 Q2 - External Gifts and Benefits Register (PDF, 160.67 KB)
2021-2022 Q1 External Gifts and Benefits Register.PDF (PDF, 161.75 KB)


Q4 -Gifts and Benefits Register for the period 1 April 2021 to 30 June 2021 (PDF, 163.79 KB)
Q3 -Gifts and Benefits Register for the Period 1 January 2021 to 31 March 2021 .PDF (PDF, 163.76 KB)
Q2 Gifts and benefits register for the period 1 October 2020 to 31 December 2020 (PDF, 154.53 KB)
Q1 Gifts and benefits register for the period 1 July 2020 to 30 September 2020 (PDF, 451.19 KB)

Further information

For further information about the receiving of gifts and benefits by employees and agencies of the Queensland Public Service, refer to Public Service Commission Directive 22/09 – gifts and benefits.